Privacy Policy

1. Introduction

This Privacy Policy governs the manner in which pg363 collects, uses, maintains, and discloses information collected from users (referred to as "you" or "Player") of the pg363 website located at pg363.cam, including all associated mobile applications and platforms (collectively referred to as the "Website" or "Services").

pg363 operates as an international online gaming platform serving Indonesian players with casino games, sports betting, live dealer games, and lottery services including togel. We recognize that privacy is important, and we are committed to maintaining the trust and confidence of our users when handling personal information.

This Privacy Policy applies to all information collected through our Website, mobile applications, email communications, and any other related services or interactions between you and pg363. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

pg363 collects various types of information to provide, maintain, and improve our services, comply with legal and regulatory obligations, and ensure the security and integrity of our platform.

2.1 Personal Identification Information

When you register an account with pg363, we collect the following personal information:

• Full Legal Name: As it appears on your Indonesian national identity card (KTP) for verification purposes
• Date of Birth: To verify you meet the minimum age requirement of 21 years
• Email Address: For account communications, notifications, and password recovery
• Mobile Phone Number: For account security, two-factor authentication, and customer support
• Residential Address: To comply with regulatory requirements and verify your location
• KTP Number: Your Indonesian national identity card number for KYC verification
• Bank Account Details: Bank name, account number, and account holder name for deposits and withdrawals
• E-Wallet Information: Account details for OVO, DANA, GoPay, or other supported payment methods

2.2 Identity Verification Documents

To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of identification documents including:

• Indonesian national identity card (KTP) – front and back
• Selfie photograph holding your KTP for identity confirmation
• Proof of address documents (utility bills, bank statements) when required for higher VIP tiers
• Source of funds documentation for large transactions or suspicious activity investigations

2.3 Financial Transaction Data

We maintain comprehensive records of all financial transactions on your account including:

• Deposit amounts, dates, payment methods, and transaction reference numbers
• Withdrawal requests, amounts, processing status, and completion dates
• Bonus claims, wagering progress, and promotional participation
• Account balance history and fund transfers
• Payment processing fees and currency conversion details (if applicable)

2.4 Gaming Activity and Betting History

We record detailed gaming activity to provide account history, resolve disputes, detect fraud, and comply with regulatory requirements:

• All bets placed including game type, stake amount, odds, and outcomes
• Casino game sessions including slots, table games, and live dealer interactions
• Sports betting activity including events wagered on, bet types, and settlements
• Win/loss statistics, session duration, and gaming patterns
• Bonus usage and wagering requirement completion status

2.5 Technical and Usage Data

When you access pg363 services, we automatically collect certain technical information:

• IP Address: Your device's Internet Protocol address for security and location verification
• Device Information: Device type, operating system, browser type, and version
• Login History: Dates, times, and locations of account access attempts
• Cookies and Tracking Data: Website usage patterns, page views, and navigation paths
• Referral Source: How you found pg363 (search engines, affiliate links, direct access)
• Session Data: Duration of visits, pages accessed, and interaction with features

2.6 Communications and Customer Support

We retain records of all communications between you and pg363 including:

• Live chat transcripts and in-app messaging conversations
• Email correspondence with customer support
• WhatsApp messages and phone call records (when applicable)
• Feedback, complaints, and dispute resolution documentation
• Survey responses and promotional communications preferences

3. How We Use Your Data

pg363 uses the collected information for the following purposes, all of which are essential to operating our online gaming platform and providing quality service to Indonesian players:

3.1 Account Management and Service Provision

• Creating and maintaining your pg363 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and lottery services
• Managing bonus claims, promotions, and VIP program participation
• Maintaining accurate account balances and transaction histories
• Facilitating customer support and responding to inquiries

3.2 Identity Verification and Regulatory Compliance

• Verifying your identity through KYC procedures to comply with anti-money laundering regulations
• Confirming you meet the minimum age requirement of 21 years
• Preventing duplicate accounts and fraudulent registrations
• Detecting and preventing money laundering, fraud, and other illegal activities
• Complying with international gaming licenses and regulatory reporting requirements
• Responding to legal requests from authorities when required by law

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns or unauthorized access
• Implementing two-factor authentication and login security measures
• Detecting collusion, multi-accounting, and bonus abuse
• Protecting against hacking attempts, DDoS attacks, and system vulnerabilities
• Investigating player complaints and dispute resolution
• Preventing underage gambling and self-excluded player access

3.4 Service Improvement and Personalization

• Analyzing usage patterns to improve website navigation and functionality
• Understanding player preferences to optimize game offerings and betting markets
• Tailoring promotional offers based on gaming activity and interests (with your consent)
• Testing new features and gathering feedback for platform enhancements
• Conducting market research to better serve the Indonesian gaming community

3.5 Communications and Marketing

• Sending transactional emails regarding deposits, withdrawals, and account activity
• Notifying you of bonus offers, promotions, and VIP rewards (you may opt out)
• Providing customer support via live chat, email, and WhatsApp
• Sending important updates about terms changes, maintenance schedules, and security alerts
• Conducting satisfaction surveys and requesting feedback on services

3.6 Responsible Gaming Implementation

• Monitoring gaming patterns to identify potential problem gambling behavior
• Implementing self-exclusion requests and deposit/loss limits
• Providing reality check reminders and session time limit notifications
• Offering support resources and guidance for players concerned about their gambling
• Maintaining records to prevent self-excluded individuals from re-registering

4. Data Sharing and Disclosure

pg363 does not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners and service providers in the following limited circumstances:

4.1 Payment Processors and Financial Institutions

To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallets (OVO, DANA, GoPay), we share necessary transaction information including your name, account number, and transaction amounts with payment service providers. These processors are contractually obligated to handle your data securely and use it only for transaction processing purposes.

4.2 Gaming Software Providers

When you play games from providers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt, limited information (username, bet amounts, game results) is shared to facilitate gameplay. These providers operate under strict licensing requirements and data protection standards. They do not receive your personal identification documents or financial account details.

4.3 Identity Verification Services

To verify your KTP and other identity documents, we may use third-party KYC verification services that specialize in document authentication and fraud detection. These services receive only the information necessary for verification purposes and are prohibited from using your data for any other purpose.

4.4 Legal and Regulatory Authorities

We may disclose your information to regulatory bodies, law enforcement agencies, or courts when:

• Required by law, court order, or legal process
• Necessary to comply with gaming license obligations
• Reporting suspected money laundering or illegal activity
• Protecting pg363's rights, property, or safety
• Investigating fraud, terms violations, or criminal conduct

4.5 Business Transfers

In the event pg363 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified via email and website notice of any such change in ownership and given choices regarding your data.

4.6 Service Providers and Contractors

We engage third-party companies to perform functions on our behalf, including hosting services, data analysis, customer support tools, email delivery services, and marketing platforms. These service providers have access only to information necessary to perform their specific functions and are contractually prohibited from using it for other purposes.

5. Data Security Measures

pg363 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption Technologies

• SSL/TLS Encryption: All data transmitted between your device and pg363 servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) encryption
• Data Storage Encryption: Personal information and financial data stored on our servers are encrypted at rest using advanced encryption algorithms
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways

5.2 Access Controls and Authentication

• Password-protected accounts with strong password requirements
• Two-factor authentication (2FA) available for enhanced account security
• Role-based access controls limiting employee access to customer data
• Regular access audits and monitoring of data access logs
• Automatic logout after periods of inactivity

5.3 Infrastructure and Network Security

• Firewalls and intrusion detection systems protecting against unauthorized access
• Regular security vulnerability assessments and penetration testing
• DDoS protection and traffic monitoring systems
• Secure data centers with physical security measures and redundancy
• Regular software updates and security patch management

5.4 Employee Training and Policies

• Comprehensive data privacy training for all employees with access to customer information
• Strict confidentiality agreements and non-disclosure obligations
• Regular audits of employee data handling practices
• Disciplinary measures for policy violations

5.5 Incident Response

In the unlikely event of a data breach affecting your personal information, pg363 has established incident response procedures including:

• Immediate investigation and containment of the breach
• Notification to affected users within 72 hours when required by law
• Reporting to relevant data protection authorities
• Remedial actions to prevent future incidents
• Assistance to affected users in protecting their accounts

6. Your Privacy Rights

As a pg363 user, you have certain rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of this information directly in your account dashboard, including transaction history, gaming activity, and account details. For a comprehensive data export, contact our customer support team.

6.2 Right to Correction

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update your email address, phone number, and residential address directly through your account settings. For changes to verified information like your name or KTP details, contact customer support with supporting documentation.

6.3 Right to Deletion

You may request deletion of your personal information by closing your account. Please note that we are required to retain certain information for regulatory compliance, fraud prevention, and legal purposes even after account closure. Retained data will be kept secure and used only for legally required purposes.

6.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of data or during investigation of complaints. You can also opt out of marketing communications while continuing to receive essential account-related messages.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request transfer to another service provider where technically feasible.

6.6 Right to Object

You can object to processing of your personal information for marketing purposes at any time by unsubscribing from promotional emails or contacting customer support. You may also object to processing based on legitimate interests by providing specific reasons.

6.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

6.8 Exercising Your Rights

To exercise any of these rights, contact our customer support team via live chat, email ([email protected]), or in-app messaging. We will respond to your request within 30 days and may request additional information to verify your identity before processing requests.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your experience on pg363.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality, account login, and transaction processing. These cannot be disabled.
• Functional Cookies: Remember your preferences like language settings and display options.
• Analytics Cookies: Help us understand how visitors use our site to improve performance and user experience.
• Marketing Cookies: Track your browsing to show relevant promotional offers (you can opt out).

7.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored.

8. Data Retention

pg363 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data retained for the duration of your account activity
• Closed Accounts: Transaction records retained for 7 years to comply with financial regulations
• KYC Documents: Identity verification documents retained for 5 years after account closure
• Gaming History: Betting records retained for regulatory audit purposes
• Marketing Data: Deleted promptly upon unsubscribe request

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how pg363 handles your personal information, please contact us:

• Email: [email protected] (Privacy inquiries will be prioritized)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62-812-XXXX-XXXX (7 AM – 1 AM WIB)