Please read these terms carefully before using pg363 services. By creating an account, you agree to be bound by these terms and conditions.
Last Updated: January 15, 2026
These Terms and Conditions constitute a legally binding agreement between you and pg363. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by all terms outlined in this document. If you do not agree with any part of these terms, you must not use pg363 services.
Welcome to pg363, Indonesia's premier online gaming platform. These Terms and Conditions govern your use of our website, mobile applications, and all gaming services provided by pg363. This agreement establishes the rights and obligations between pg363 (referred to as "we", "us", "our", or "the Company") and you (referred to as "you", "your", or "the Player").
pg363 operates as an international online gaming platform serving Indonesian players with a comprehensive suite of casino games, sports betting, live dealer games, and lottery services. We are committed to providing a fair, secure, and entertaining gaming environment while maintaining strict compliance with international gaming regulations and responsible gambling practices.
For the purposes of these Terms and Conditions, the following definitions apply:
To register an account and use pg363 services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age. This is a strict requirement under Indonesian law and international gaming regulations. pg363 implements age verification procedures during the KYC process, and accounts found to belong to underage individuals will be immediately closed with all funds forfeited.
You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction. You must not be subject to any legal restrictions that would prohibit you from engaging in online gaming activities.
Our services are primarily intended for residents of Indonesia. You must access our services from a location where online gaming is not prohibited by local laws. While pg363 operates under international licenses, players are responsible for ensuring their participation complies with local regulations in their jurisdiction.
You may hold only one account with pg363. Multiple accounts, duplicate accounts, or accounts opened under false identities are strictly prohibited and will result in closure of all accounts and forfeiture of balances. Family members residing at the same address may hold separate accounts provided each individual meets all eligibility requirements independently.
You must not be included on any self-exclusion registers, gambling treatment program databases, or regulatory exclusion lists. You must not have previously been excluded or banned from pg363 or any affiliated gaming platform.
pg363 reserves the right to request documentation to verify your eligibility at any time. This may include requests for your Indonesian national identity card (KTP), proof of address, or other documentation. Failure to provide requested verification documents within 30 days may result in account suspension and withdrawal restrictions.
To create an account with pg363, you must provide accurate, complete, and current information including your full legal name as it appears on your Indonesian national identity card, date of birth, email address, mobile phone number, and residential address. All information must be truthful and verifiable.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. You are fully responsible for all activities that occur under your account, including unauthorized access resulting from failure to maintain credential security.
pg363 requires all players to complete identity verification before processing withdrawal requests. You must submit a clear copy of your Indonesian national identity card (KTP) and a selfie photograph holding your KTP. Additional documentation such as proof of address may be requested. The verification process typically takes 1-24 hours, and verified accounts enjoy unrestricted access to all services including instant withdrawals.
You must keep your account information current and accurate. If your email address, phone number, or residential address changes, you must update this information in your account settings immediately. pg363 is not responsible for failed communications resulting from outdated contact information.
The following activities are strictly prohibited and may result in immediate account closure: creating multiple accounts; using VPNs or proxy servers to disguise your location; allowing third parties to access your account; engaging in collusion or coordinated betting with other players; using automated betting software or bots; exploiting software bugs or game errors; and money laundering or other fraudulent financial activities.
pg363 accepts deposits via major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. We also support e-wallet deposits through OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR) with no currency conversion fees.
The minimum deposit amount is Rp 50,000 per transaction. There is no maximum deposit limit, though individual payment methods may impose their own transaction limits. Deposits are typically processed instantly and credited to your account within 5 minutes. If your deposit does not appear within 15 minutes, contact customer support with your transaction reference number.
Withdrawal requests can be submitted at any time through your account dashboard. The minimum withdrawal amount is Rp 100,000, and the maximum is Rp 100,000,000 per transaction (higher limits available for VIP members). Withdrawals are processed to the same payment method used for deposits whenever possible to comply with anti-money laundering regulations.
pg363 aims to process withdrawal requests within 5 minutes during Indonesian banking hours (9 AM – 4 PM WIB, Monday-Friday). Withdrawals requested outside banking hours or on weekends will be processed on the next business day. Maximum processing time is 24 hours from the time of request. Unverified accounts may experience longer processing times until KYC verification is completed.
Before requesting a withdrawal, you must wager at least 1x (one time) your total deposit amount. This requirement prevents money laundering and protects both pg363 and legitimate players. Bonus funds are subject to specific wagering requirements as outlined in the Bonuses section. pg363 reserves the right to request additional verification documentation before processing withdrawals.
All deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits are strictly prohibited. We may request verification that the payment method belongs to you, such as a bank statement or screenshot showing your name and account details.
pg363 operates in strict compliance with international anti-money laundering (AML) regulations. Suspicious transactions may be reported to relevant authorities. Large withdrawals may require additional verification procedures including source of funds documentation. We reserve the right to refuse or delay withdrawals pending investigation of suspicious activity.
All bets are final once confirmed. You are responsible for ensuring your bets are placed correctly before confirmation. pg363 reserves the right to void bets placed in error, including obvious pricing errors, technical glitches, or bets placed after an event has started (except for authorized live betting markets).
Sports betting markets including football, basketball, tennis, and esports are governed by official rules published on our website. For football betting including BRI Liga 1, EPL, La Liga, and other leagues, all bets are settled based on the final result after regulation time unless otherwise specified. Markets such as voor bola (Asian handicap) and mix parlay (accumulator bets) have specific settlement rules detailed in our sports betting terms.
All casino games including slots, table games, and live dealer games are provided by licensed third-party software providers including Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt. Each game operates according to the provider's certified rules and payout tables. Random Number Generators (RNG) are tested and certified for fairness by independent testing laboratories.
Individual games and betting markets may have maximum win limits and bet limits as specified in the game rules. pg363 reserves the right to impose betting limits on individual accounts, particularly in cases of suspected advantage play or abuse of promotional offers.
If you are disconnected during a game due to technical issues, your active bets will be settled according to official results once the issue is resolved. In live casino games, if disconnection occurs during a hand or spin, the round will complete and your result will be recorded. You can view completed rounds in your gaming history.
The following betting activities are strictly prohibited: collusion with other players to gain unfair advantage; arbitrage betting across multiple platforms; using software or automated systems for betting; exploiting bonuses through coordinated betting patterns; placing bets with knowledge of outcomes (past-posting); and any form of cheating, fraud, or manipulation.
Bonuses and promotions are available to eligible players at pg363's discretion. Each promotion has specific terms including eligibility requirements, wagering requirements, maximum bet limits, eligible games, and expiration dates. You must opt-in to receive promotional offers and agree to the specific terms for each promotion.
Most bonuses require wagering before withdrawal. Wagering requirements specify the amount you must bet before bonus funds convert to withdrawable cash. For example, a Rp 100,000 bonus with 30x wagering requires Rp 3,000,000 in total bets before withdrawal. Different games contribute differently toward wagering: slots typically contribute 100%, table games may contribute 10-20%, and some games may be excluded entirely.
pg363 reserves the right to void bonuses and close accounts engaged in bonus abuse, including creating multiple accounts to claim multiple welcome bonuses, coordinated betting patterns across multiple accounts, betting exclusively on low-risk outcomes, or any activity designed to exploit bonuses without genuine gaming intent.
Our VIP loyalty program features five tiers (Bronze, Silver, Gold, Platinum, Diamond) with increasing benefits including higher cashback rates, increased withdrawal limits, dedicated account managers, and exclusive promotions. VIP tier is determined by monthly turnover, and status may be adjusted based on activity levels.
Cashback offers return a percentage of your net losses over a specified period. Cashback terms vary by promotion but typically range from 0.3% to 1.2% depending on VIP tier. Some cashback offers have no wagering requirements and can be withdrawn immediately, while others may require 1x wagering before withdrawal.
pg363 is committed to preventing underage gambling. All players must be at least 21 years of age. We verify age through KYC documentation and reserve the right to request additional proof of age at any time.
If you feel your gambling is becoming problematic, you can request self-exclusion for periods ranging from 24 hours to permanent exclusion. During self-exclusion, you will not be able to log in, deposit, or receive promotional communications. To request self-exclusion, contact our customer support team.
You can set daily, weekly, or monthly limits on deposits and losses through your account settings. Once set, increases to limits require a 72-hour cooling-off period, while decreases take effect immediately. These tools help you maintain control over your gaming activity.
If you or someone you know has a gambling problem, help is available. Contact our support team for guidance, or seek assistance from professional organizations specializing in gambling addiction treatment. Gambling should be entertainment, not a way to make money or solve financial problems.
While pg363 strives to maintain continuous service availability, we do not guarantee uninterrupted access. The website and services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. pg363 is not liable for any losses resulting from service interruptions.
Games provided by third-party software providers (Pragmatic Play, Evolution Gaming, etc.) are subject to those providers' terms and conditions. pg363 is not responsible for errors, malfunctions, or disputes arising from third-party game software, though we will assist in resolving such issues when possible.
In no event shall pg363's total liability to you exceed the amount of funds deposited into your account during the six months preceding the event giving rise to liability. pg363 is not liable for indirect, consequential, or punitive damages.
pg363 is not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, telecommunications failures, internet disruptions, or other force majeure events.
You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you via your registered payment method after deduction of any applicable charges. Bonuses and promotional funds will be forfeited.
pg363 reserves the right to suspend or permanently close your account if you violate these Terms and Conditions, engage in fraudulent activity, abuse bonuses, create multiple accounts, provide false information, or engage in any activity that harms pg363 or other players. In cases of serious violations, account balances may be forfeited.
Accounts with no login activity for 12 consecutive months are considered inactive. Inactive accounts may be subject to monthly maintenance fees of Rp 50,000 or 10% of remaining balance, whichever is less, after notification. Accounts with zero balance may be closed after 24 months of inactivity.
These Terms and Conditions are governed by international gaming regulations and the laws of the jurisdiction where pg363 holds its operating licenses. By using our services, you agree to submit to the jurisdiction of those courts.
If you have a dispute with pg363, you must first contact our customer support team to attempt resolution. Most disputes can be resolved through direct communication. If internal resolution fails, disputes may be escalated to our licensing authority's dispute resolution service.
pg363 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated via email and on-site notifications. Continued use of our services after changes take effect constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.
For questions regarding these Terms and Conditions, please contact us:
By creating an account with pg363 and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You also confirm that you meet all eligibility requirements and will comply with all applicable laws and regulations. If you do not agree with these terms, you must not use pg363 services.
Quick reference for the most important terms every pg363 player should know.
You must be 21 years or older to play. Age verification is required through KYC documentation before withdrawals are processed.
You are responsible for maintaining your account credentials. Never share your password. Only one account per person is permitted.
Minimum withdrawal Rp 100,000. Processed within 5 minutes to 24 hours. KYC verification required. 1x deposit wagering before withdrawal.
All bonuses subject to wagering requirements. Specific terms apply to each promotion. Bonus abuse results in account closure.
Self-exclusion, deposit limits, and loss limits available. Contact support if gambling becomes problematic. Help resources provided.
All bets are final. Games certified by independent testing labs. Prohibited activities include collusion, multiple accounts, and bonus abuse.
Our customer support team is available 24/7 to clarify any aspect of our terms and conditions.